Xbox consumers have spent the previous a number of hours slice off from the platform’s on the internet characteristics subsequent a important outage. Microsoft confirmed the problems were prevalent throughout Xbox Series X/S accounts but mentioned its investigation into the resource of the downtime was using more time than envisioned.

“We are aware that some consumers have been disconnected from Xbox Stay,” the company’s Xbox Assist account tweeted on Tuesday as players commenced publishing about the outage throughout social media and Reddit. “We’re investigating! You should stick to in this article and on our standing webpage for updates.”

Hours later, it followed up to confirm that the problems had been ongoing. “Our investigation is getting lengthier than envisioned, thank you for your endurance and studies!” the enterprise shared at 4:08 p.m. ET. That was adopted by an additional update at 5:49 p.m. ET. “Investigation proceeds into challenges impacting people capability to indication in to Xbox Stay and companies,” Microsoft tweeted. “Thank you for your tolerance when our engineers operate.”

In accordance to the company’s status web site, the complications are isolated to Xbox accounts and profiles. “You might not be in a position to indication-in to your Xbox profile, may perhaps be disconnected whilst signed in, or have other relevant troubles,” the description reads. “Features that involve sign-in like most game titles, applications and social activity will not be out there.”

What that usually means Xbox entrepreneurs are unable to perform on the web games like Fortnite, Halo Infinite, and Diablo 4, it also indicates that some users are facing error messages even when they try out to log into their Xbox profiles to enjoy solitary-player online games. 1 Twitter consumer likely by the cope with nitpicktim ran into problems striving to perform Persona 5 Royal. “Fine illustration why often online bullshit is harmful,” they wrote in a tweet that swiftly went viral. “I Are not able to Perform A DISK Based mostly One Participant Sport?!?”

As numerous speedily pointed out, however, the workaround for this certain error only needs gamers go into their configurations and place the console in offline mode. In nitpicktim’s circumstance, pulling out the ethernet cable also worked. I had a very similar trouble and was equipped to indication back into my profile and entry offline game titles yet again basically by manually restarting my console. Offline Sport Pass games are also unaffected. They stay obtainable for up to 30 days in-amongst reconnecting to the net.

Whilst services interruptions aren’t unheard of, it’s unusual for full community characteristics to be down for so lots of players for these a prolonged period of time of time. And not like on the web companies for Laptop gaming, Microsoft expenses Xbox consumers $10 a month in buy to access multiplayer characteristics on their consoles. Hopefully the outage receives fixed speedily.

Update 7/2/2024 10:48 p.m. ET: Xbox Live is up and operating yet again without having difficulty, Microsoft states. The organization did not offer a reason for the six hour outage.